Chris Voss: How to Succeed at Hard Conversations
October 2, 2023 2h 50m 27 chapters
Featuring: Chris Voss
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0:00 Chris Voss 5:02 Negotiation Mindset, Playfulness 11:42 Calm Voice, Emotional Shift, Music 18:59 “Win-Win”?, Benevolent Negotiations, Hypothesis Testing 28:38 Generosity 33:54 Hostile Negotiations, Internal Collaboration 39:40 Patterns & Specificity; Internet Scams, “Double-Dip” 48:15 Urgency, Cons, Asking Questions 54:46 Negotiations, Fair Questions, Exhausting Adversaries 1:02:18 “Vision Drives Decision”, Human Nature & Investigation 1:07:47 Lying & Body, “Gut Sense” 1:15:42 Face-to-Face Negotiation, “738” & Affective Cues 1:20:41 Online/Text Communication; “Straight Shooters” 1:26:47 Break-ups (Romantic & Professional), Firing, Resilience 1:32:16 Ego Depletion, Negotiation Outcomes
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